Customer Success Manager

As a Customer Success Manager at Kueez, you will play a vital role in fostering exceptional client relationships that drive revenue and growth. You will manage a diverse portfolio of accounts, identify growth opportunities, and ensure client satisfaction by delivering proactive support and innovative solutions.

Key Responsibilities:

• Manage a portfolio of accounts (book of business) - own the entire client relationship and ensure the fulfillment of their revenue and satisfaction goals. 
• Build long-term client relationships across your client portfolio.
• Conduct regular performance reviews, health checks, and churn analyses to ensure client retention.
• Resolve client inquiries and issues within specified SLAs (48-96 hours based on tier).
• Develop strategies to maximize revenue and profitability for assigned accounts.
• Collaborate with cross-functional teams to ensure seamless product performance and client satisfaction.
• Actively support client engagement at conferences and industry events.
• Drive client adoption of Kueez’s unique offerings, including SPO/QPS optimization, bid caching, and advanced analytics.
• Maintain internal knowledge bases and contribute to continuous process improvement.

• Proven experience in customer success or account management, ideally in the ad tech or digital performance marketing industry.
• Strong knowledge of programmatic advertising, RTB, and SSP/DSP technologies.
• Exceptional communication and interpersonal skills with a customer-centric approach.
• Ability to manage and prioritize multiple high-value accounts effectively.
• Proficiency with CRM tools like HubSpot and analytics platforms.
• Data-driven mindset with the ability to provide actionable insights.
• Fluent in English (written and verbal).

Who you are

• First and foremost, you are a people person - you enjoy building strong relationships and communicating with clarity and empathy
• Data-driven and curious, always eager to understand the “why” behind the numbers
• A hard worker with a “whatever it takes” mindset—you’re proactive, reliable, and hands-on
• You bring a “can-do” attitude to every challenge and thrive in fast-moving, evolving environments
• A self-learner, internally driven to grow, improve, and push your own limits
• A team player who lifts others up and contributes to a supportive, collaborative culture