Description:
As a Customer Success Manager at Kueez, you will play a vital role in fostering exceptional client relationships. You will manage a diverse portfolio of accounts, identify growth opportunities, and ensure client satisfaction by delivering proactive support and innovative solutions.
Key Responsibilities:
- Build long-term client relationships across various company sizes.
- Conduct regular performance reviews, health checks, and churn analyses to ensure client retention.
- Resolve client inquiries and issues within specified SLAs (48-96 hours based on tier).
- Develop strategies to maximize revenue and profitability for assigned accounts.
- Collaborate with cross-functional teams to ensure seamless product performance and client satisfaction.
- Actively support client engagement at conferences and industry events.
- Drive client adoption of Kueez’s unique offerings, including SPO/QPS optimization, bid caching, and advanced analytics.
- Maintain internal knowledge bases and contribute to continuous process improvement.
Requirements:
- Proven experience in customer success or account management, ideally in the ad tech or digital advertising industry.
- Strong knowledge of programmatic advertising, RTB, and SSP/DSP technologies.
- Exceptional communication and interpersonal skills with a customer-centric approach.
- Ability to manage and prioritize multiple high-value accounts effectively.
- Proficiency with CRM tools like HubSpot and analytics platforms.
- Data-driven mindset with the ability to provide actionable insights.
- Fluent in English (written and verbal).
Key Attributes
- Empathy-driven and proactive in anticipating client needs.
- Results-oriented with a “can-do” attitude and a commitment to excellence.
- Ability to deliver maximum impact with minimal client touchpoints.
- Strong organizational skills and a sense of urgency in meeting deadlines.
Why Join Kueez?
- Be part of an innovative team shaping the future of digital advertising.
- Work in a supportive and dynamic environment with growth opportunities.
- Engage in meaningful client relationships while driving impactful results.
If you’re passionate about building exceptional client experiences and thrive in a fast-paced environment, we’d love to hear from you!